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OUR RETURN POLICY: Sale of engraved items is final and will not be refunded. We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please email us before placing your order.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within fourteen (14) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within Fourteen (14) days of the date from which you contact us regarding the return.
OUR RESTOCKING POLICY: Do not have a restocking fee as long as the item is returned to us in unused and undamaged condition.
OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.
FRAUD NOTICE: We will cooperate with the necessary authorities in prosecuting to the fullest extent of the law - IF YOU ATTEMPT TO DEFRAUD US WITH A STOLEN OR INVALID CREDIT CARD, ETC.
Silver Mine Gifts reserves the right to refuse processing of any transaction we feel may be of a fraudulent nature. ALL CREDIT CARD PURCHASES MUST BE ABLE TO HAVE ALL BILLING INFORMATION REGISTERED WITH THE ISSUING BANK VERIFIED. NAME, STREET ADDRESS & PHONE NUMBER ARE MANDATORY FOR THE ORDER TO BE PROCESSED.
WE CAN NOT BE HELD RESPONSIBLE for Delays which are the result of Shipping Services - We will normally have your Order shipped within 72 Hours - Except weekends.